Terms of Service

These Terms of Service ("Terms") govern your use of abyssprints.au and your purchases from AbyssPrints. By using the website, submitting a quote request, or placing an order, you agree to these Terms.

If you do not agree, please do not use the website or place an order.

AbyssPrints provides custom 3D printing (resin and FDM) and sells made-to-order printed items through our online shop. We are based in Melbourne, Victoria, Australia.

Shop orders are for listed catalog items, printed after payment. Custom orders are quoted individually based on your files or project description.

We do not offer customer login accounts. You identify orders using your order ID and the email address you provided. Keep your order confirmation emails safe.

When you request a quote, you provide accurate contact details and a clear description of what you need. Quotes are typically sent within 24-48 hours.

You are responsible for ensuring you have the right to use and print any files you upload. Do not submit copyrighted, licensed, or third-party designs unless you have permission to print them.

We may decline or adjust a quote if a file is unprintable, unsafe, or infringes rights. We will communicate with you before proceeding.

Print quality follows the model file you choose or supply. Those files can vary in accuracy, detail, and design. We are not responsible for a bad, inaccurate, or poorly designed file, or for the result of your choice of model. We will tell you about issues we notice where we can, but you remain responsible for the model you choose and for the quality of that file.

A custom order begins once you accept the quote and payment is received.

Prices are in Australian dollars (AUD) and include GST. Shop orders can be issued a tax invoice after payment. We reserve the right to correct pricing errors before accepting payment.

After payment is received, shop orders are typically printed and shipped within 1-4 business days, subject to workload.

Product images and descriptions are for guidance. Minor colour, texture, or finish variation is normal for 3D printed goods.

Shop checkout may be completed through Stripe (card and supported wallets), PayPal Checkout, or by paying via PayPal.me, PayID, or bank transfer using instructions we email you.

Custom orders are paid after you confirm the quote, using the payment methods provided in the quote email.

Production does not begin until payment is received (or, for Stripe shop checkout, when payment is confirmed).

You must provide accurate delivery or pickup details. Risk of loss passes to you when the order is handed to a carrier or collected by you, except where Australian Consumer Law provides otherwise.

Shop checkout delivers within Australia (Australia Post) or as pickup in inner Melbourne. Shop checkout is Australia-wide plus Melbourne pickup. For overseas delivery, request a quote so I can price postage at cost.

Shipping times are estimates. Delays caused by carriers, customs, or events outside our reasonable control are not grounds for automatic cancellation, but we will help where we can.

Custom orders: before payment, you may change or cancel without charge. After payment, you have 1 hour to request changes or cancel for a full refund. After that window, contact us; we will help where production has not advanced, but refunds are not guaranteed. Custom orders are 100% non-refundable following the 2-hour period after printing has begun.

Shop orders: contact us as soon as possible if you need changes. Refunds and changes depend on production stage. Made-to-order shop items are not eligible for change-of-mind returns.

If a shop order arrives damaged or has a clear print defect, contact us within 7 days with photos. We will reprint, replace, or offer another fair remedy.

Custom orders are produced to agreed specifications. The 1-hour post-payment change window and the 2-hour post-printing non-refundable rule apply as described above.

Nothing in these Terms limits your rights under the Australian Consumer Law.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Website content, branding, and product photography belong to AbyssPrints or our licensors unless stated otherwise. You may not copy or reuse site content without permission.

You retain ownership of files you upload. You grant us a limited licence to use those files solely to quote, print, and fulfil your order.

You must not misuse the website, attempt unauthorised access, submit malware, or use our services for unlawful purposes. We may refuse or cancel orders that violate these Terms or applicable law.

To the maximum extent permitted by law, we are not liable for indirect or consequential loss, or for loss arising from misuse of printed items, incorrect files supplied by you, or events outside our reasonable control.

Where liability cannot be excluded, our liability is limited to the amount you paid for the relevant order, except where Australian Consumer Law requires otherwise.

Our collection and use of personal information is described in our Privacy Policy at /privacy.

We may update these Terms from time to time. The "Last updated" date will change when we do. Orders placed before an update are generally governed by the Terms in effect at the time of order, unless a change is required by law.

These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria.

Questions about these Terms? Email [email protected].