Privacy Policy

AbyssPrints ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use abyssprints.au, place shop orders, request custom quotes, subscribe to our newsletter, or contact us.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply to us.

AbyssPrints is a Melbourne-based 3D printing business operated by Adam. Our contact email is [email protected].

We may collect the following types of information:

Contact details: name, email address, phone number, and delivery or pickup details you provide at checkout or on a quote request.

Order information: items ordered, quantities, options, messages, order IDs, payment status, and production or shipping status.

Uploaded files: 3D model files (such as STL, OBJ, or 3MF) and related metadata you submit for custom quotes.

Communications: messages you send by email or through forms, including replies linked to your order.

Newsletter: email address if you subscribe to updates.

Technical data: basic device and usage information collected by our hosting and analytics providers (see Cookies and analytics below).

Payment information: card payments are processed by Stripe. We do not store full card numbers on our servers.

We use personal information to:

Process shop orders and custom quote requests.

Communicate with you about quotes, payments, production updates, shipping, and support.

Send order confirmations, payment instructions, and shipping notifications.

Operate the order status lookup feature.

Send newsletter emails if you have subscribed (you can unsubscribe at any time).

Improve and secure the website.

Meet legal, accounting, or dispute-resolution requirements.

We collect personal information that is reasonably necessary to provide our printing services, run our shop, respond to enquiries, and operate the website. If you do not provide required details, we may not be able to process your order or quote request.

We do not sell your personal information. We share information only as needed to run the business, including with:

Stripe: payment processing for shop checkout.

Resend: transactional email and newsletter delivery.

Amazon Web Services (AWS): secure storage of orders, uploaded files, and related records.

Vercel: website hosting, performance monitoring, and optional analytics.

Shipping carriers: delivery details when we ship your order (for example Australia Post).

We may also disclose information if required by law or to protect our rights, customers, or the public.

We keep order records, communications, and uploaded files for as long as needed to fulfil orders, handle support or warranty issues, and meet legal or tax obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.

We use reasonable technical and organisational measures to protect personal information, including access controls on admin systems and encrypted connections (HTTPS). No online service can guarantee absolute security.

You may request access to or correction of personal information we hold about you by emailing us at [email protected]. We will respond within a reasonable time.

If you believe we have mishandled your personal information, contact us first so we can try to resolve the issue. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

The website may use cookies and similar technologies for core functionality, performance measurement, and optional analytics (such as Vercel Analytics when enabled). You can control cookies through your browser settings. Blocking cookies may affect some site features.

Some service providers we use (such as AWS, Stripe, Resend, and Vercel) may store or process data outside Australia, including in the United States. Where overseas disclosure occurs, we take reasonable steps to ensure recipients handle information in line with applicable privacy requirements.

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of the website after changes means you accept the updated policy.

For privacy questions or requests, email [email protected].